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    Our Mission

    In keeping with our Christian heritage and tradition of service, the mission of Deaconess is to advance the health and well-being of our community, with a compassionate and caring spirit.
    Our Vision
    To be the preferred regional health care partner for patients, providers, employees and payers, with equitable access to inclusive, innovative, efficient, top quality health care for all.
    Our Values
    At Deaconess, our values are based on our commitment to quality. We define quality as the continuous improvement of services to meet the needs and exceed the expectations of the customers we serve.‚Äč
    • Leadership for our community and region
    • Excellence in quality, safety and service
    • Respect for all people without bias towards race, religion, gender/identity, sexual orientation or any of the other ways in which people differ
    • Integrity to do our best, even when no one is looking
    • Innovation and a bias for action is encouraged
    • Partnerships for the mutual benefit of other organizations, providers, employers and community
    • Accountability and Responsibility to always demonstrate an owner’s mentality
    • Kindness shapes our interactions with all
    Our Goals
    We are ambassadors of Deaconess, cultivating a nurturing atmosphere of:
    • People: Be the preferred employer in the region
    • Quality: Achieve top quartile performance in quality, safety and service
    • Access: Become the leader in consumer-driven access
    • Partner: Ensure we are the preferred partner to facilities, providers and employers
    • Health: Be the leader in population health, improving outcomes for those we serve
    • Sustainability: Maintain our status as a top financial performer
    Our Commitment
    To accomplish its mission, Deaconess is committed to improving the quality of life for the people of the Tri-State by:
    • Demonstrating excellence in health care services
    • Providing access to health care
    • Providing charity care to those in need
    • Promoting healthy lifestyles
    • Offering spiritual and psychological support
    • Supporting health related education
    • Advancing health knowledge through research