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    Bills and Payments

    Please be aware that each time you receive services from Deaconess Illinois Clinic, Inc. a separate account is created.  It is possible to have several accounts open at the same time.  Insurance companies listed on the front of your statement were billed as a service to you.

    The actual amount due will be determined by your insurance company.  If your service was not billed to an insurance company and you have insurance, please contact customer service at 812-450-6815 or 800-467-6802 so that we can update your account. 
    We expect payment from you for the amount shown in the “Pay This Amount” box on the front of your statement. Payment is expected within fifteen (15) days of the statement date. 

    If your account is not paid after appearing on your first statement, the account will appear as a balance forward on the next statement you receive.  Accounts not paid within 45 days and two statements are outsourced to Complete Billing Services.
    If you are unable to pay the amount shown, please contact our customer service department by calling 812-450-6815 or 800-467-6802 to discuss payment arrangements or financial assistance.  We are closed on National Holidays and the day after Thanksgiving.
    Availability of Financial Assistance:
    Financial and insurance information is available, learn more about the payment methods, billing services and payment expectations.

    If an out of network provider saw a patient at an in network facility, the patient is not responsible for more than the in network rate of that patient’s health plan, plus any required copayment, deductible, or coinsurance.

    If you feel that you received an out of network penalty inappropriately, please contact our customer service department by calling 812-450-6815 or 800-467-6802.
    Payment Options:
    We offer several ways to pay your Deaconess bill. Choose the one that’s best for you.
    • MyChart - debit/credit card and bank account 
    • Website - credit card or bank account
    • In person at the Cashier’s Office (one office inside each hospital) – cash, check, money order, debit card, credit card (VISA, MasterCard, Discover and American Express) accepted
    • By phone – Patient Financial Services 812-450-6815 or 800-467-6802
    • Mail it to us – send check or money orders
    If you are unable to pay your balance immediately, you must contact our Patient Financial Services representatives to discuss payment options, including possible financial assistance and payment plans.
    Your bill will come from the specific service or location (within Deaconess) where you received care.
    Typical locations included on Deaconess Illinois Clinic bills:
    • Deaconess Illinois Clinic (all locations)
    • Deaconess Illinois Clinic Urgent Care (all locations)
    • Deaconess Illinois Clinic EXPRESS (all locations)
    • Deaconess Clinic LIVE
    Typical services included on Specialty Physicians bills:
    • Deaconess Illinois Specialty Clinic (all locations)