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    On-Demand Urgent Care Video Visits


    Deaconess Clinic On-Demand Video Visits Available 24 hours a Day, 7 Days a week

    What are Deaconess Clinic On-Demand Video Visits?

    Deaconess Clinic On-Demand Video Visits provide consultation, diagnosis and/or treatment for patients ages 0 and older.

    Patients receive the same level of care as they would at an in-person visit at a walk-in clinic. During an On-Demand Video Visit, a patient can be at home, in their office or anywhere else and receive on-demand, quality, telehealth services, via the internet using their computer, tablet or smartphone.

    Providers are available to treat and diagnose non-emergency medical issues 24/7 in all 50 United States. And if prescriptions are necessary, they can be sent right to your pharmacy of choice.

    You will communicate directly with a KeyCare provider by secure, live and interactive video conference. This is a convenient option to diagnose and treat minor illnesses from anywhere in the United States. 

    On-Demand Video Visits are available 24 hours a day, 7 days a week, in all 50 states.

    Symptoms/Conditions to use On-Demand Video Visits 

    • Allergies 
    • Back Pain
    • Bites or Stings
    • Bumps, Cuts & Scraps 
    • Burns - Minor
    • Colds
    • Constipation
    • Coughs & Flu
    • Fevers
    • Headaches
    • Nausea
    • Minor Allergic Reactions
    • Pink Eye
    • Rash
    • Sinus Infection
    • Sore Throat
    • Sprains and Strains
    • Tooth Pain 
    • Urinary Tract Infections
    • Vomiting

    ​Quick Start Guide - On-Demand Video Visits

    Step 1:  Log in to your MyChart – from your menu, select On-Demand Video Visit with Provider

    Step 2:  Follow the prompts to get in the virtual queue - make sure to verify your phone number and email address during this process.

    Step 3:  eCheck-In - using the “Start Check-In” button using the “Start Check-In” button.

    Step 4:  Join the visit – using the “Join Video Visit” button.
     
    Step 5:  Once you select “Join Video Visit” - allow permissions for pop-up window, microphone and camera then continue to “Join Call”.
     
    Step 6:  Virtual waiting room - you will be in the virtual waiting room until the provider joins the visit at your appointment time.
     
    Tips for a successful visit:
    • Have your insurance card and photo ID ready
    • Have your device charged
    • If possible, find a quiet area
    • Write down any questions, concerns or symptoms before your visit
    • Make sure your WiFi or cellular signal is strong
    • Get help with technical problems by calling 812-450-HELP option 1
    If you need to cancel or reschedule your appointment log in to MyChart or call 812-450-LIVE.
     

     Start a Video Visit > 


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